Property teams spend hours every week answering the same kinds of calls.
Casalyx answers those calls instantly, speaks naturally with tenants and applicants, and gives your team what they need for the right next step.
No voicemail queues. No missed enquiries. No more taking down maintenance details manually.
Answer incoming calls in seconds
Save hours of admin every week
Handle more call volume without adding headcount
Casalyx answers calls from prospective tenants, asks the questions that matter — move-in date, budget, tenancy length, pets — and guides ready applicants towards booking a viewing, handing over to your team where needed.
Call comes in
A prospective tenant calls about a property
Casalyx qualifies
Move-in date, budget, tenancy length, pets
Guides to booking
Ready applicants are moved towards a viewing
Summary to your team
Structured details land, with handover if needed
Your team gets a structured summary instead of repeating the same conversation dozens of times — and applicants get an instant response even when your office is closed.
Maintenance calls are rarely as simple as “the boiler is broken” — and some genuinely can't wait until Monday. Casalyx asks the right follow-up questions, captures the details consistently, and flags anything urgent for your team immediately — not whenever someone next checks messages.
Call comes in
A tenant reports an issue
Confirms details
Verifies the property and tenant
Casalyx doesn't just answer the phone. It turns each conversation into a structured record your team can review and act on.
A maintenance record in the Casalyx dashboard, flagged urgent and ready for your team to action.
Casalyx isn't a generic answering service. Each AI agent is configured around your properties, processes and escalation rules — you control what it knows and what it does.
Give Casalyx the details it needs to answer questions about your listings.
Choose what applicants should be asked before an enquiry progresses.
Configure the information captured for different types of maintenance issue.
Decide which calls are handled automatically and which go straight to a person.
Evenings & weekends
Peak viewing periods
Emergency call-outs
When your team's busy, an unanswered call is a lost applicant — or an emergency nobody knows about. Casalyx answers 24/7, captures the details, and escalates when a person needs to step in.
Casalyx handles the repetitive first layer of communication — initial enquiries, qualification and maintenance intake — so your property managers can focus on the cases that actually need them.
No obligation. If we don't think Casalyx would materially improve the process, we'll tell you.
Triages the issue
Asks the relevant follow-up questions
Assesses urgency
Consistently, call after call
Routes it
Escalated to your team immediately
No queue, no waiting for someone to next check messages.
Structured summary for your team
Logged consistently, ready to action when your team is free.
Your property managers start with everything they need — including whether it's urgent — instead of calling the tenant back to find out what's going on.
